Reviews

Atelier Studio
4.7
Based on 117 reviews
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Chris Powers
Chris Powers
01:48 10 Nov 21
I’ve been coming here many years and It’s wonderful. The stylists are some of the best in the business with an... attention to detail and caring about your well being and hair to make a excellent experience.read more
Priscilla Munoz
Priscilla Munoz
21:41 29 Sep 21
I had a really bad experience today at Atelier on Santana Row. I specifically booked my appointment with a... colorist-specialist (i.e., not a generalist who is both a stylist and a colorist) expecting that she would know what she was doing. Unfortunately, that wasn't how it actually played out.The color came out NOTHING like the pictures I had showed her; the highlights were dull, barely visible and poorly placed. In "explanation," she admitted to using too much toner. To add insult to injury, when I went to pay at the end, I was charged EXTRA for the extra toner. I almost laughed out loud. Of course, I refused to pay for extra toner when she had used TOO MUCH toner but the fact that they would try to charge me for that is ridiculous. As a side note, they did not pro-actively call out that they were charging me extra; rather they kind of snuck it in and I only found out because I asked why the price was so much higher than what had been quoted. In any event, when I tried to book the "fix this mess" appointment, there was zero sense of "we should accommodate this customer's schedule given we just wasted 4 hours of her time". Instead, they offered me inconvenient timeslots with their generalists which is specifically what I had NOT wanted to do. When I tried to speak to the manager, he was beyond rude -- disagreeing with my opinion (?!), interrupting me and taking NO responsibility for how things had gone so wrong. Even after having had such a bad experience, this manager managed to make it even worse.This was *such* a disappointing experience. I would not recommend this salon to anyone for color/highlights.read more
Christina Wilson
Christina Wilson
22:03 27 Jul 21
I’ve been seeing Jordan for a couple of years. She is a creative and meticulous stylist and has a warm and friendly... presence. Love her precision and her sense of shape. My cuts last and grow out beautifully. The service overall at Atelier Studio — from check-in, to hair wash, to scheduling — is attentive and welcoming. Prices are reasonable.read more
Ekjyot Dhaliwal
Ekjyot Dhaliwal
05:33 24 Jul 21
Went in for a long due haircut and felt so refreshed afterwards! Jordan did my hair, held great conversation, and kept... in the loop w everything she was doing. Worth every penny!read more
D Y
D Y
16:16 29 Jun 21
Anna has done a great jobs with my thinning hair . Everyone complements my Pixie and I love it. She really listens... and address your concerns. Receptionists are always pleasant and professional. Worth every penny so far !read more
Alex Moore
Alex Moore
00:29 21 Jun 21
Olivia is awesome! My hair feels amazing after my haircut, planning to go back regularly to keep my hair healthy. She... listened to my habits and lifestyle to give the best cut for me.read more
Jen Wheelock
Jen Wheelock
20:11 20 Jun 21
I have been a client since December of 2020. It’s easy to book an appointment. They follow up with you by text and... phone the week of your appointment. MyStylist Liz is awesome! She makes my hair look its best everytime!read more
ZackAnnie Wimbush
ZackAnnie Wimbush
02:46 26 May 21
This review is long over due! I love coming to this salon. They are professional and strive for the very best quality... of their craft. Anna is my stylist and she understands EXACTLY what I want without needing to explain every little detail. She gives great advise and understands how to style my hair with my weird cowlick in front (and back). Side note and bonus for me is that I have curly hair and while it is not a tight curl other stylists over the last 30 years have been perplexed by how to cut, style or even deal with it. Anna is a pro/wizard! Thank You Lady!read more
Cindy Harders
Cindy Harders
00:24 12 May 21
I arrived on time to my appointment, but upon arrival, the front desk informed me that my spot was taken due to online... booking issues. I was very irritated since I made time on my calendar and drove 20 minutes. I also received multiple confirmation emails and text message to confirm my appointment. I asked if there was another stylist available and she stated that she would speak to the manager and other stylist for availability. After about 5-10 minutes, the manager greeted me and apologized for the situation. He graciously offered me his available master stylist to cut my hair at half the original stylists price. I just had to wait about 30-40 minutes for her to come in. I was very surprised but happy at the compromise. Luckily I had some extra time to spare from work meetings. The master stylist, Kim, was phenomenal and gave me a fantastic haircut. I was very happy on the outcome and would gladly come back to Atelier since they took care of me so well after their fiasco. Exceptional customer service from their manager and Kim the stylist. I highly recommend Atelier studio!read more
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