Reviews
Priyama Biswas
04:49 12 Jun 22
Worst possible service at Atelier Studio Santana Row. Beware of the tricks they play with the customer.The stylists... change schedules at their own will on the day of appointment but don’t offer customers the same flexibility. The Stylist Cady and the Manager Margo tricked us into charging a higher cancellation fee last time around. They rescheduled the appointment without letting us know and and then charged the whole amount because we showed up at our original booking time.Their service has also deteriorated over the last years.There are other really nice salons at the Row. I have changed to W's and it has worked wonders. Highly discourage going at Atelier Studio Santana Row.read more
Angie McNally
15:42 07 Jun 22
Cady did an awesome job with just the right balance of asking me what I wanted and making decisions that looked great... on me. I love the haircut and styling that she did and am so excited about it!read more
Pooja Reddy
21:13 07 Apr 22
This is my first time with KIM NGUYEN ( Master Artist). She is just the BEST. Love how she was very patient and asked... the right questions to get all the details about what I wanted to do with my hair. Thank you KIM. I love my new hair 🙂read more
Carolyn Amerian
21:30 25 Mar 22
Julia is fantastic. Called on short notice for a haircut and she took me and did the cut in 20 minutes. Turned out... perfect. She does beautiful color, too. Love her.Carolyn Amerian, grateful clientread more
Frances Daley
18:23 13 Mar 22
Top dollar for basic service. Incredibly disappointed and a waste of 700$ (ridiculous pricing and didn’t get a haircut... because it was an extra 90$, also ridiculous). I came to this salon from an hour away to get color correction specifically because I saw online they specialized in color correction and I really needed a specialist. I sent an email with the multitude of colors I’d had in my hair for the last 2 years, the last color being red. Red is incredibly hard to get out, I said this from the beginning. The stylist Cady (super sweet and professional) was confident she could get it out, it would have been better if she had just said she couldn’t do it. She only attempted to color remove once before putting on a darker brown to try and cover it up which did not work and the red is definitely still showing through. This was also the slowest I’ve ever had color removed and then applied. I will not ever be coming back to this over priced studio and highly recommend others look else where. I now have to wait months to save up enough money to go somewhere else to fix this.read more
Laura Potter
17:24 22 Feb 22
Brittany was a great stylist! She listened to my requests and gave a great haircut! I have curly hair and I am always... nervous about finding a new hairdresser. My hair feels fresh and healthy and bouncy! Would highly recommend.read more
Sophia L
21:38 28 Jan 22
FOR BLACK OR MIXED CURLY HAIR:The staff is sweet, but I would not recommend this salon for people with black or mixed... curly hair. I was pretty underwhelmed by the styling experience, my hair felt very dry, brittle, and frizzy after leaving. The haircut was pretty good but my bangs were cut too short and unevenly. Normally, I would not leave a review that isn’t completely positive, but I’ve personally struggled to find salons in San Jose that I would trust with my hair (there is not a very large black population here) and so I feel obligated to write a review so I can hopefully help another curly girl make the right choice.I included a photo of my hair after I washed and styled it myself. The shape is good, but I’m pretty sad about my bangs.read more
J D
00:29 27 Jan 22
[For curly hair types]The staff is really nice and the place itself is fine. Atelier Studio has a lot of positive... reviews and that was the reason I decided to book an appointment there weeks ago. I’m sadly in position in which to leave a negative review and recommend anyone who has curly hair (tighter curls) to really seek a curly hair professional instead. I came in and asked for the following: reshaping and volumize a bit without cutting true layers (because it does not work with my hair as I end up looking like a mushroom cap with a mullet -), keep as much of the length as possible, and blend in my straight strands with the curls. I couldn’t quite tell the damage that was done when I left (as I like to have my hair air dry) except that it was already much shorter than I anticipated / wanted. The products used made my hair all hard and gelled looking so I rewashed my hair at home and once dry, my heart just dropped. My hair was completely ruined. I had grown it and taken care of it for a long time and only wanted maintenance. What was left was an absolute mess of uneven strands, and “rat tails”. One side of my face had shorter strands than the other side (different curl tightness) and everything was so uneven. I sought a curly hair professional at a salon which specializes in curly hair types. Even then, the only solution was to cut it even shorter that it already was to mitigate the damage. It’s been a while now and my hair still has not recovered / returned to the way it originally was. I reckon this will take another 1.5 years of maintenance and growth. If you have long curly hair, please consider seeing a professional at a salon which focuses on curly hair types and avoid Atelier. I’ve attached a picture 24h after the haircut so you can see. - Good luck.read more
Rahul K. Razdan
00:28 24 Jan 22
Always get the exact cut I need from McKayla Siedlecki! Service is awesome.
Brandi Frye
03:14 02 Dec 21
Cassie is amazing! She really listens to her clients and gives HONEST feedback on what can be done with your hair in a... single session. Very knowledgeable!read more
Chris Powers
01:48 10 Nov 21
I’ve been coming here many years and It’s wonderful. The stylists are some of the best in the business with an... attention to detail and caring about your well being and hair to make a excellent experience.read more
Priscilla Munoz
21:41 29 Sep 21
I had a really bad experience today at Atelier on Santana Row. I specifically booked my appointment with a... colorist-specialist (i.e., not a generalist who is both a stylist and a colorist) expecting that she would know what she was doing. Unfortunately, that wasn't how it actually played out.The color came out NOTHING like the pictures I had showed her; the highlights were dull, barely visible and poorly placed. In "explanation," she admitted to using too much toner. To add insult to injury, when I went to pay at the end, I was charged EXTRA for the extra toner. I almost laughed out loud. Of course, I refused to pay for extra toner when she had used TOO MUCH toner but the fact that they would try to charge me for that is ridiculous. As a side note, they did not pro-actively call out that they were charging me extra; rather they kind of snuck it in and I only found out because I asked why the price was so much higher than what had been quoted. In any event, when I tried to book the "fix this mess" appointment, there was zero sense of "we should accommodate this customer's schedule given we just wasted 4 hours of her time". Instead, they offered me inconvenient timeslots with their generalists which is specifically what I had NOT wanted to do. When I tried to speak to the manager, he was beyond rude -- disagreeing with my opinion (?!), interrupting me and taking NO responsibility for how things had gone so wrong. Even after having had such a bad experience, this manager managed to make it even worse.This was *such* a disappointing experience. I would not recommend this salon to anyone for color/highlights.read more
Christina Wilson
22:03 27 Jul 21
I’ve been seeing Jordan for a couple of years. She is a creative and meticulous stylist and has a warm and friendly... presence. Love her precision and her sense of shape. My cuts last and grow out beautifully. The service overall at Atelier Studio — from check-in, to hair wash, to scheduling — is attentive and welcoming. Prices are reasonable.read more
Ekjyot Dhaliwal
05:33 24 Jul 21
Went in for a long due haircut and felt so refreshed afterwards! Jordan did my hair, held great conversation, and kept... in the loop w everything she was doing. Worth every penny!read more
D Y
16:16 29 Jun 21
Anna has done a great jobs with my thinning hair . Everyone complements my Pixie and I love it. She really listens... and address your concerns. Receptionists are always pleasant and professional. Worth every penny so far !read more
Alex Moore
00:29 21 Jun 21
Olivia is awesome! My hair feels amazing after my haircut, planning to go back regularly to keep my hair healthy. She... listened to my habits and lifestyle to give the best cut for me.read more
Jen Wheelock
20:11 20 Jun 21
I have been a client since December of 2020. It’s easy to book an appointment. They follow up with you by text and... phone the week of your appointment. MyStylist Liz is awesome! She makes my hair look its best everytime!read more
ZackAnnie Wimbush
02:46 26 May 21
This review is long over due! I love coming to this salon. They are professional and strive for the very best quality... of their craft. Anna is my stylist and she understands EXACTLY what I want without needing to explain every little detail. She gives great advise and understands how to style my hair with my weird cowlick in front (and back). Side note and bonus for me is that I have curly hair and while it is not a tight curl other stylists over the last 30 years have been perplexed by how to cut, style or even deal with it. Anna is a pro/wizard! Thank You Lady!read more
Cindy Harders
00:24 12 May 21
I arrived on time to my appointment, but upon arrival, the front desk informed me that my spot was taken due to online... booking issues. I was very irritated since I made time on my calendar and drove 20 minutes. I also received multiple confirmation emails and text message to confirm my appointment. I asked if there was another stylist available and she stated that she would speak to the manager and other stylist for availability. After about 5-10 minutes, the manager greeted me and apologized for the situation. He graciously offered me his available master stylist to cut my hair at half the original stylists price. I just had to wait about 30-40 minutes for her to come in. I was very surprised but happy at the compromise. Luckily I had some extra time to spare from work meetings. The master stylist, Kim, was phenomenal and gave me a fantastic haircut. I was very happy on the outcome and would gladly come back to Atelier since they took care of me so well after their fiasco. Exceptional customer service from their manager and Kim the stylist. I highly recommend Atelier studio!read more
