Policies
PARKING
Please arrive 15 minutes early for your appointment to give you time to find parking. We are directly next to the Olsen Parking Garage and across the street from the Hatton parking garage. We recommend the basement in Olsen for easy access.
Late arrivals may shorten the service, and make it difficult for us to give you the full Atelier experience.
Parking is free for two hours and $3 an hour after. It is a maximum of $15 a day.
CANCELLATIONS, LAST-MINUTE RESCHEDULES AND LATE ARRIVALS
A valid credit card is required to reserve any new appointment.
Here’s why:
Appointments are reservations—we hold time on our artist’s books just for you.
Life happens to all of us, but give us 24 hours notice if you’re going to cancel or move your appointment.
If you reschedule or cancel with less than 24 hours notice, please know that 50% of the service you reserved will be charged to your credit card on file.
No-shows will be charged 100% of the service fee.
Arriving 15 minutes or more beyond your reserved appointment time may result in your stylist not being able to complete your service in the time we have left. We will work to accommodate you, but may need to reschedule for part of the service or have a rising artist protege complete your blowout.
We will confirm appointments via email or text sent to you two days before your reservation.
***Rest assured, that our software system is fully PCI-compliant. Your credit card number is never fully visible. Your card will not be charged unless you miss your appointment without a call, or cancel your appointment with less than 24 hours notice.
GRATUITIES AND PAYMENT TYPES
We take many forms of payment: Discover, Visa, MasterCard, Apple Pay, Google Pay and cash.
Gratuities for services are never expected, yet always graciously appreciated. We use Tippy for tips on a card with a small service fee, Venmo, or cash.
Atelier Studio doesn’t accept personal checks.
CHILDREN AND PETS
Parents of children having a service who are under the age of 12 are encouraged to stay with their child at the station during the appointment. For children under 12 not receiving a service, please have an additional adult with them while you receive your service for supervision.
SERVICE OR PURCHASE SATISFACTION
Our goal is to make you happy. We care about your experience and guarantee our services. If you’re not thrilled with your service, please text, call, or email our guest service team at guestservices@ateliersalon.com to let us know so we can make it right.
Please email our Salon Director: Emilyv@ateliersalon.com with any questions.
You can return retail items for retail product exchange with a sales receipt within 30 days from Atelier with the exception of hair tools, food, and sale items. Returned retail item credit can be applied to other retail items only.
We can’t return gift cards or items you didn’t buy at Atelier.
ARE YOU HIRING?
We are always on the lookout for amazing people to become part of our team.
If you’re a team player, love the beauty industry, and want to get better everyday please apply.
Check out our Careers page.
Questions? Please call our Salon Director, Emily Valle at 408-244-4222 x1302 or email Emilyv@ateliersalon.com.