We take safety very seriously, as you’ll see by the very long page below. We follow 10 pages of Santa Clara County directives, 6 pages from the State Board and another 8 pages from the State of California for Salon safety. Read on, dear friends…
Per state and county regulations for salons, we can’t offer:
We hope this will change in the future, but for now, we are following these regulations closely.
Here’s where we need your understanding: in order to operate sustainably, we need to implement a price increase upon reopening. The price increase does not make up for the almost six-month loss, but they will help us to stay in business, to be here for you when you need us! Therefore, our service prices are increasing 10% across the board.
Atelier has purchased disposable masks, face shields, touchless thermometers, sanitation wipes, additional gloves, cleaning/sanitizing supplies, plexiglass partitions for our front desks and shampoo stations, distance stickers for the floors and more.We have cleaned the air conditioning systems in our salons and invested in a hospital-grade HEPA filtration air recirculator for each of our salons.
We are completely committed to the safest experience to comply with state regulations for salons. However, our main focus is on YOU, and your beautiful haircut and hair color. There will be an additional $1 added to each ticket to help us recover the expense of the PPE and added safety equipment. This was an expense no business could have budgeted for, and we appreciate your understanding.
Over the foreseeable future, we will be pausing any promotional discount programs, in order to help our salons try to recoup some of the loss of the past 6 months of being shutdown for business. This means we cannot accept Groupon, or take any $20 off new guest cards. We hope you understand the strain that 6 months without income put on small businesses like ours, and, since we are reopening at 30-40% our previous capacity due to social distancing regulations, this is how we will work our way back to being able to continue providing amazing compensation and benefits to our team. We appreciate your participation in helping us by not asking us for discounts when we need to recover what we lost.
We are so excited to welcome you back into our salons. We want to hug you so badly, but for now, we will put our hand on our heart to represent our love, and a slight bow out of respect, and to let you know how grateful we are for you.
We will ask that you please don’t handle the products in the retail area. If you want to purchase something, let our front desk team know, and they will collect the products you need and place them at the desk for checkout and bagging, to reduce the exposure of touching items. They will be added to your ticket.
Once your stylist has reviewed the services to be sure everything is correct, the ticket will be released to checkout. You can use touchless payment types like Apple Pay or our Pocket Salon app. We recommend you download it prior to your appointment and register your account.
We will ask that you use our Pocket Salon app to check-in, checkout, and rebook your next appointment.
What about tips?
You’re a gift to us.*
Thank you so much for your generosity. Your gratuities are never expected, but always appreciated.
*Tip policy change*
Tips will be now be delivered directly to your stylist via Venmo, Cash, or Check, please be prepared.
We will be removing the tip line from our credit card machine by Nov. 1st.
All employee Venmo QR codes are at the desk so you can scan with your smartphone.
For cash and check, please plan ahead. There is a nearby ATM in the garage near the concierge’s office at Santana Row.
*The best compliment we could get is to send us more nice people like you through a referral and/or a great online review on Yelp or Google. Thank you!
We are so happy to get back to doing what we love, which is taking amazing care of you!