The New Normal in CARING FOR YOU at Atelier.

We take safety very seriously, as you’ll see by the very long page below.  We follow 10 pages of Santa Clara County directives, 6 pages from the State Board and another 8 pages from the State of California for Salon safety.  Read on, dear friends…

• We ask that you notify us if you are experiencing symptoms such as fever, chills, shortness of breath, not to come into the salon for the 14-day period after exposure to a positive COVID patient without your mask on, or for 24 hours of being fever-free.

How Your Appointment Will Be Different:​

• All staff members will be temperature tested at the beginning of each shift; they will all be wearing masks and adhering to new sanitation guidelines we have implemented per state and county.
• All guests will be required to wear a mask in order to enter the building.  You must have a mask on to enter the salon.  If you’re having a hair color service, we will offer you a disposable surgical mask so your personal mask doesn’t get stained. We can’t be responsible for color stains on your personal mask.  You can swap out your mask outside of the salon or in the restroom.
• We are asking that you come on time for appointments, due to busy schedules after re-opening, we cannot accommodate late guests.
• When you arrive, please come inside the time of their appointment to check in.
  
• Please download our Pocket Salon app.  We will use it to check you in, out, you’ll be able to book your next appointment…it’s really cool!***(see below for links)
• We will have someone take your temperature touchlessly via your forehead and dispense you some hand sanitizer.
• We will show you a list of COVID-19 symptoms and ask you if you have experienced any of them in the past 14 days.

Per state and county regulations for salons, we can’t offer:

• hand or scalp massages
• any type of in-salon beverage or magazines

We hope this will change in the future, but for now, we are following these regulations closely.

• Please click on this LINK to our online service waiver to read and sign at least 24 hours before your appointment.  This is critical, and we appreciate you being sure you have it completed before coming to Atelier.
• The changing room is temporarily closed, so please wear a shirt or top that is easy for us to cover with a cape.  Turtlenecks, polo collars, button-down dress shirts and the like will make it harder for us, while a flat collar or scoop neck will make it easier for us to cover.  We will provide a cape to cover your clothing, which will always be laundered or disposed of between each guest, but we cannot be responsible for any damages or stains to your clothes during your visit.
• To comply with county directive, to limit the duration of time spent in the salon, please arrive to your appointment with your hair clean, dry, and styled down. Haircut-only appointments will be performed dry, without pre-cut shampoo.
• Hair color services will be our only services to receive a shampoo.  Hair color will be completed with a wet finish: braid, slickback, bun, etc.  If you would like a blowdry finish, an additional $20 will be added to your total.  Please advise at time of booking which you prefer so we have enough time.
• Our stylists will wear a mask throughout your service, with added protection of goggles or face shield per county order.
• Our stations will all be 6’ apart, with plexiglass partitions between the ones that are less than 6’ apart.
• If you need to cancel your appointment during the very busy reopening period, please call us with as much notice as possible. Our stylists will ALL have waitlists and we need time to reach out to those guests to fill open appointment spots.
• The stations will be disinfected and sanitized between each guest.
• Stations are all at least 6′ apart.
• Limit what you bring with you.  Ex: wallet, keys, mobile phone. Please leave all large purses, totes, backpacks at home.
• Come alone. If you have company, they will have to wait outside.  We have a strict occupancy restriction by county order.  If the guest having the service is under the age of 14, a parent will be allowed to stay with the guest, please let us know in advance if this is the case.  Please note that we don’t always have open chairs for parents to wait in, you may need to stand with your child for the duration of the service.
• Please feel free to bring your own water bottle, county order prevents us from dispensing beverages.

Here’s where we need your understanding: in order to operate sustainably, we need to implement a price increase upon reopening.  The price increase does not make up for the almost six-month loss, but they will help us to stay in business, to be here for you when you need us!  Therefore, our service prices are increasing 10% across the board.

• With that said, we realize that over the many months, some of you have a broader color outgrowth than usual.  Normally, you would get your roots touched up every 4-6 weeks.  For your first time back after SIP, if we need to mix a larger quantity of haircolor product to adequately cover those longer roots this first time back, there will be an additional product charge. Your stylist will discuss this with you before beginning the service.  We do appreciate your understanding, as it’s an unusual and unprecedented situation for everyone, but we need to appropriately price all haircolor used.

Atelier has purchased disposable masks, face shields, touchless thermometers, sanitation wipes, additional gloves, cleaning/sanitizing supplies, plexiglass partitions for our front desks and shampoo stations, distance stickers for the floors and more.We have cleaned the air conditioning systems in our salons and invested in a hospital-grade HEPA filtration air recirculator for each of our salons.

We are completely committed to the safest experience to comply with state regulations for salons. However, our main focus is on YOU, and your beautiful haircut and hair color. There will be an additional $1 added to each ticket to help us recover the expense of the PPE and added safety equipment. This was an expense no business could have budgeted for, and we appreciate your understanding.

Over the foreseeable future, we will be pausing any promotional discount programs, in order to help our salons try to recoup some of the loss of the past 6 months of being shutdown for business. This means we cannot accept Groupon, or take any $20 off new guest cards. We hope you understand the strain that 6 months without income put on small businesses like ours, and, since we are reopening at 30-40% our previous capacity due to social distancing regulations, this is how we will work our way back to being able to continue providing amazing compensation and benefits to our team. We appreciate your participation in helping us by not asking us for discounts when we need to recover what we lost.

We are so excited to welcome you back into our salons. We want to hug you so badly, but for now, we will put our hand on our heart to represent our love, and a slight bow out of respect, and to let you know how grateful we are for you.

We will ask that you please don’t handle the products in the retail area. If you want to purchase something, let our front desk team know, and they will collect the products you need and place them at the desk for checkout and bagging, to reduce the exposure of touching items. They will be added to your ticket.

Once your stylist has reviewed the services to be sure everything is correct, the ticket will be released to checkout. You can use touchless payment types like Apple Pay or our Pocket Salon app. We recommend you download it prior to your appointment and register your account.

***Download here:

GOOGLE PLAY

APP STORE

We will ask that you use our Pocket Salon app to check-in, checkout, and rebook your next appointment.

What about tips?

You’re a gift to us.*

Thank you so much for your generosity.  Your gratuities are never expected, but always appreciated.

*Tip policy change*

Tips will be now be delivered directly to your stylist via Venmo, Cash, or Check, please be prepared.  

We will be removing the tip line from our credit card machine by Nov. 1st.

All employee Venmo QR codes are at the desk so you can scan with your smartphone.

For cash and check, please plan ahead.  There is a nearby ATM in the garage near the concierge’s office at Santana Row.

*The best compliment we could get is to send us more nice people like you through a referral and/or a great online review on Yelp or Google.  Thank you!

We are so happy to get back to doing what we love, which is taking amazing care of you!

WELCOME BACK TO ATELIER!