The New Normal in CARING FOR YOU

• All staff members will be temperature tested at the beginning of each shift; they will all be wearing masks and adhering to and following new sanitation guidelines we have implemented.
• We do ask that if you have been sick or have been exposed to someone that has been sick without PPE to not come into the salons for the 14-day period after exposure, or for 24 hours of being fever-free.
• We are asking that you come in alone. We don’t have waiting room space for visitors. Children must have an appointment, and for now, we need to limit them to age 8 and over.
• In lieu of cash payments, we offer contactless payment options, including our new app called Pocket Salon.
• We have cleaned the air conditioning systems in our salons and invested in a hospital-grade HEPA filtration re-circulator for each of our salons.
• Every station will be cleaned and disinfected before each guest, so we request you please come on time as we can’t accommodate late guests.

How Your Appointment Will Be Different:​

• All guests will be required to wear a mask in order to enter the building. If you don’t have one, we have disposable ones for $3. You must have a mask on to enter the salon.
• We will ask you to text the salon to let us know when you have arrived, at this point we will check you in.
• We ask for you to stay in your vehicle until we text you saying your sanitized station is now available.
• We are asking that you come on time for appointments, due to busy schedules after re-opening, we cannot accommodate late guests.
• We will have someone to open the door for you, take your temperature touchlessly via your forehead and dispense you some hand sanitizer.
• We will show you a list of COVID-19 symptoms and ask you if you have experienced any of them in the past 14 days.
• We will not be offering hand and scalp massages or makeup applications for the time being, our magazines have been removed, and our beverage bars have been closed.
• Please arrive to your appointment with your hair clean and dry.Haircut-only appointments will be performed dry, without pre-cut shampoo.
• Hair color services will be our only services to receive a shampoo in Phase 1. Haircuts after color or on their own will not be blow-dried in our Phase 1 of re-opening.This is a temporary situation, and we will add blow-dries back as soon as it is proven to be safe.
• Our stylists will wear a mask throughout your service, with added protection of a face shield during your shampoo.
• Please bring minimal items with you, just your phone, small wallet, and keys. These items will be put into a 10×12” Ziploc bag during your service.
• We will ask that you use our Pocket Salon app to check-in, checkout, and rebook your next appointment. We prefer no cash at this time.
• Our stations will all be 6’ apart, with plexiglass partitions between the ones that are less than 6’ apart.
• According to the California State Board, we can only have one guest per stylist at a time. This will limit the number of guests our stylists can see during their shift. If you need to cancel your appointment during the very busy reopening period, please call us with as much notice as possible. Our stylists will ALL have waitlists and we need time to reach out to those guests.

Atelier has purchased disposable masks, face shields, touchless thermometers, sanitation wipes, additional gloves, cleaning/sanitizing supplies, plexiglass partitions for our front desks and shampoo stations, distance stickers for the floors and more. We are completely committed to the safest experience to comply with state regulations for salons. However, our main focus is on YOU, and your beautiful haircut and hair color. There will be an additional $1 added to each ticket to help us recover the expense of the PPE and added precautions. This was an expense no business could have budgeted for, and we appreciate your understanding.

Over the foreseeable future, we will be pausing any promotional discount programs, in order to help our salons try to recoup some of the loss of the past few months of being shutdown for business. This means we cannot accept Groupon for the next 6 months, or take any $20 off new guest cards. We hope you understand the strain that 3 months without income put on small businesses like ours, and, since we are reopening at 40-50% our previous capacity due to social distancing regulations, this is how we will work our way back to being able to continue providing amazing compensation and benefits to our team. We appreciate your participation in helping us by not asking us for discounts when we need to recover what we lost.

We are so excited to welcome you back into our salons. We want to hug you so badly, but for now, we will put our hand on our heart to represent our love for you, and a slight bow out of respect for you and to let you know how grateful we are for you.

We will ask that you please don’t handle the products in the retail area. If you want to purchase something, let our front desk team know, and they will collect the products you need and place them at the desk for checkout and bagging, to reduce the exposure of touching items. They will be added to your ticket.

Once your stylist has reviewed the services to be sure everything is correct, the ticket will be released to checkout. You can use touchless payment types like Apple Pay or our Pocket Salon app. We recommend you download it prior to your appointment and register your account. You can add your kind gratuity to the credit card payment or we will have envelopes for ​your cash if that’s what you prefer.

We expect the phones to be extremely busy once we receive our reopening date. Our stylists may have schedule changes, so please don’t cancel or rebook any appointments. We will be calling our pre-booked clients who had appointments back from March 17^th, and then anyone currently on our books or waitlist. Then we will offer new clients appointment times once we provide appointment times to our current and loyal clientele.

We want to focus as much as possible on helping you get your hair back on track. We know that many of you have waited for us for many months and will have a broad outgrowth. Coloring such a large outgrowth will require larger quantities of hair color product and will be charged accordingly. We appreciate you understanding that more product = additional charges.

We can’t wait to get back to doing what we love, which is taking amazing care of you!