Atelier has purchased disposable masks, face shields, touchless thermometers, sanitation wipes, additional gloves, cleaning/sanitizing supplies, plexiglass partitions for our front desks and shampoo stations, distance stickers for the floors and more. We are completely committed to the safest experience to comply with state regulations for salons. However, our main focus is on YOU, and your beautiful haircut and hair color. There will be an additional $1 added to each ticket to help us recover the expense of the PPE and added precautions. This was an expense no business could have budgeted for, and we appreciate your understanding.
Over the foreseeable future, we will be pausing any promotional discount programs, in order to help our salons try to recoup some of the loss of the past few months of being shutdown for business. This means we cannot accept Groupon for the next 6 months, or take any $20 off new guest cards. We hope you understand the strain that 3 months without income put on small businesses like ours, and, since we are reopening at 40-50% our previous capacity due to social distancing regulations, this is how we will work our way back to being able to continue providing amazing compensation and benefits to our team. We appreciate your participation in helping us by not asking us for discounts when we need to recover what we lost.
We are so excited to welcome you back into our salons. We want to hug you so badly, but for now, we will put our hand on our heart to represent our love for you, and a slight bow out of respect for you and to let you know how grateful we are for you.
We will ask that you please don’t handle the products in the retail area. If you want to purchase something, let our front desk team know, and they will collect the products you need and place them at the desk for checkout and bagging, to reduce the exposure of touching items. They will be added to your ticket.
Once your stylist has reviewed the services to be sure everything is correct, the ticket will be released to checkout. You can use touchless payment types like Apple Pay or our Pocket Salon app. We recommend you download it prior to your appointment and register your account. You can add your kind gratuity to the credit card payment or we will have envelopes for your cash if that’s what you prefer.
We expect the phones to be extremely busy once we receive our reopening date. Our stylists may have schedule changes, so please don’t cancel or rebook any appointments. We will be calling our pre-booked clients who had appointments back from March 17th, and then anyone currently on our books or waitlist. Then we will offer new clients appointment times once we provide appointment times to our current and loyal clientele.
We want to focus as much as possible on helping you get your hair back on track. We know that many of you have waited for us for many months and will have a broad outgrowth. Coloring such a large outgrowth will require larger quantities of hair color product and will be charged accordingly. We appreciate you understanding that more product = additional charges.
We can’t wait to get back to doing what we love, which is taking amazing care of you!